We deliver anywhere in Türkiye.
Do I pay a shipping fee?
No. Prices on our website include VAT and delivery anywhere in Türkiye. We do not ship to islands or abroad.
When will my order arrive?
Because every order is made to order, delivery time has two stages. Once your payment is approved, your products are prepared and handed to the carrier within 2–10 days, depending on quantity. The carrier usually delivers the next day within the Marmara Region and within 2–3 days to other regions; a 1-day carrier delay may occur. Delivery never exceeds 30 days. You can ask us for the exact preparation time before placing your order.
How can I track my shipment?
When your order is shipped, tracking details are sent to you by SMS and e-mail.
Are there places the carrier does not deliver to the door?
We ship everywhere in Türkiye. However, in villages, new settlements and some addresses far from city centres, the carrier may not deliver to the door. In that case you may need to collect your order from the carrier's branch in the city or district centre. Bulky shipments are delivered to the building entrance. If you are unsure about your address, ask us before ordering and we will check it for you.
What should I do if my product arrives damaged?
We are responsible for any damage that occurs before the product is delivered to you. To speed up the process:
- Open the package and check it in the presence of the courier.
- If there is damage, have the courier prepare a damage report and hand the product back to the courier.
- Let us know right away by phone or by sending photos via WhatsApp.
Once the damaged product reaches us, we prepare a new one and ship it to you again; you may also request a refund instead. If you notice the damage after the courier has left, please still report it to us with photos. Your statutory rights under Turkish Consumer Protection Law No. 6502 are reserved. The damage report only speeds up the process.
What happens if I am not at the address on delivery?
If the carrier cannot deliver, you will be notified and the shipment will be held at the branch for a period. If the product is returned to us because you were not at the address, the shipping cost of the second delivery may be charged to you.
How will my order be shipped?
We choose the shipping method based on the size, quantity and total volume of the products in your order. Small-volume orders are shipped by cargo. Bulky orders within Istanbul are delivered by our own transport, and large-volume orders outside Istanbul by our contracted freight company. Whichever method is used, no additional delivery fee is charged. We will inform you of the shipping method and delivery day after you place your order.
Can I collect my order myself?
Yes. You can collect your order from our workshop in Ataşehir, Istanbul. Please call us before coming to confirm the collection day.
Is cash on delivery available?
No. Because every order is made to order, payment is taken when the order is placed. You can pay on our website by 3D Secure credit card or by bank transfer. Your card details are entered on the payment provider's secure page and are never seen or stored by us. For bank transfer orders, the order is cancelled if payment is not received within 5 business days.