We deliver anywhere in Türkiye.
In case of any discrepancy, the Turkish version prevails.
Article 1 – Parties
Seller: Solmaz Ahşap Ürünleri ve Tesis Yönetimi Sanayi Ticaret Limited Şirketi ("Uygun Ahşap"), Mustafa Kemal Mahallesi 3004 Caddesi No: 103/A Ataşehir / İstanbul, Türkiye. Phone: +90 552 592 30 16 · Email: [email protected] · Registered e-mail (KEP): [email protected] · Alemdağ Tax Office 7730773258 · MERSİS: 0773077325800001 · Trade Registry No: 325137-5 · Chamber: Istanbul Chamber of Commerce (www.ito.org.tr) · Website: https://uygunahsap.com.
Buyer: [customer_fullname] · Email: [customer_email] · Phone: [customer_telephone]
Delivery details: [shipping_company] · [shipping_address] · Delivery method: [shipping_method]
Billing details: [payment_company] · [payment_address]
Article 2 – Subject
This agreement sets out the rights and obligations of the parties regarding the sale and delivery of the products purchased by the Buyer on https://uygunahsap.com under order no. [order_id]. If the Buyer is a consumer, Consumer Protection Law No. 6502 and the Distance Contracts Regulation apply. The Pre-Contractual Information Form shown to the Buyer before the order is an integral part of this agreement.
Article 3 – Products, price and payment
[products]
Payment method: [payment_method]. Prices include VAT and delivery within Türkiye. All sales are prepaid; production of products of our own manufacture starts once payment is confirmed. For orders paid by bank transfer/EFT, the order is cancelled if payment is not made within 5 business days.
Article 4 – Delivery
4.1. Delivery method: [shipping_method]. Products of our own manufacture are prepared and dispatched within 2–10 days of payment confirmation depending on quantity, and products in the Complementary Products category within 2–3 days; delivery never exceeds 30 days.
4.2. Depending on quantity and region, the Seller may ship through a contracted cargo, transport or freight company, at no extra charge to the Buyer. We do not deliver to islands or outside Türkiye.
4.3. The Seller is liable for loss and damage until the product is delivered to the Buyer or to a person designated by the Buyer.
4.4. If the product returns to the Seller because the Buyer was not at the address or did not collect it within the carrier's holding period, the parties agree on a new delivery date. In that case, the transport cost of the second shipment may be charged to the Buyer.
4.5. If the Seller finds that it cannot fulfil the order, it notifies the Buyer within 3 days of learning this and refunds the amount collected within 14 days.
Article 5 – Right of withdrawal
5.1. A consumer Buyer may withdraw within 14 days from the day of receiving the product, without giving reasons and without penalty. Notice of withdrawal is given by email, registered e-mail (KEP), the form at uygunahsap.com/urun-iadesi, or in writing.
5.2. The Buyer returns the product within 14 days of the notice, by the same method by which it was delivered and after confirming with the Seller. Returns made in this way are at the Seller's expense.
5.3. The Seller refunds all amounts collected, including delivery costs, within 14 days from the date the product is handed to the designated return carrier, by the original payment method, in a single payment and free of charge.
5.4. The Buyer is liable for any loss in value caused by use beyond normal inspection.
5.5. There is no right of withdrawal for products made to order at the Buyer's request in sizes and colours other than the standard product described in the Specifications tab of the product page, even if selected from the options list, nor for perishable goods such as live plants (Distance Contracts Regulation Art. 15/1-b and c).
Article 6 – Defective products
6.1. A consumer Buyer's rights under Law No. 6502 regarding defective products, including made-to-order products, are reserved.
6.2. Knots, grain and colour variations that arise from the natural structure of pine and are stated on the product page are not in themselves a defect, as long as they do not affect the agreed characteristics, intended use or durability.
Article 7 – Purchases for commercial or professional purposes
Purchases made by the Buyer within its commercial or professional activity are not consumer transactions; the right of withdrawal and the elective rights granted to consumers under Law No. 6502 do not apply, and the rights and obligations of the parties are governed by the Turkish Code of Obligations and the Turkish Commercial Code. For purchases the Buyer makes as a merchant for its business, under Commercial Code Art. 23/1-c visible defects are reported within 2 days of delivery and an 8-day inspection and notice period applies to defects that are not readily visible; Code of Obligations Art. 223/2 applies to latent defects.
Article 8 – Personal data
The Buyer's personal data is processed in accordance with the Personal Data Protection Notice on the website. Commercial electronic messages are sent only with the Buyer's separate consent.
Article 9 – Disputes
A consumer Buyer may apply to the Consumer Arbitration Committee for disputes below the monetary limit in force on the application date, and to the Consumer Court for disputes above it, after first applying to mediation as required before filing a lawsuit. Where both parties are merchants and the dispute concerns a commercial matter, the courts and enforcement offices of İstanbul Anadolu have jurisdiction to the extent permitted by law, subject to the rules on mandatory mediation.
Article 10 – Entry into force
This agreement is concluded when the Buyer confirms the order electronically. The agreement and the Pre-Contractual Information Form are sent to the Buyer's email address and kept by the Seller for 3 years. The Buyer may request a copy at any time from [email protected].